Tanmyah Group is a leading consulting & training firm with strategic alliance with partners across the globe. Our mission is to inspire people with smart tools to continuously develop their organizations & communities. Tanmyah aims to benchmark existing systems with world class standards & best practices to identify areas for improvement. Then tailor recommended improvement plans to fit the unique culture requirements of our clients.

info@tanmyahgroup.com
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CONSULTING SERVICES

Consulting

Following world class Business Excellence Models, We help your organization achieve & sustain EXCELLENCE

Our methodology

Assess current status (build on your strengths & find opportunities)

Design solutions with your team (best fit for your organization)

Coach your team to Implement Solutions

Evaluate performance, Learn, share knowledge & Improve continuously

Main areas of focus

Organization Excellence

Enhance Organization performance & identify areas for improvement by assessing organizational efficiency & effectiveness with different business excellence models

Process Management

  • Policies & procedures development
  • Business Processes Management (BPM): development, assessment, improvement and reengineering
  • Lean, 6 Sigma, Kaizen and Kata
  • Quality Management Systems (QMS): ISO 9001
  • Innovation management & creative problem solving
  • Process measures & Cost of Quality
  • Process automation
  • Risk assessment & management
  • Corporate governance

Strategy & Leadership

  • Develop organization strategy, vision, mission, values and objectives
  • Strategy execution by aligning strategy with operational plan, employees and departmental objectives
  • Develop and implement performance management systems, Key Performance Indicators (KPIs) and business balanced scorecard
  • Assess & develop leadership capacity

HR & Organization Development

  • HR strategy, vision, mission and values
  • HR manuals: policies & procedures
  • Organization structures, Job descriptions and competencies
  • Develop & implement change management strategies and techniques
  • Assess effectiveness of HR function
  • HR Audit & Due Diligence
  • Transform HR from Administration to Strategic Partner
  • Culture transformation: build organization values and align with brand
  • HR Indicators (KPIs) and reporting
  • Assess employees’ satisfaction & engagement
  • Assessment centers for employees
  • Talent management & development
  • Training needs assessment & learning and development strategy

Customer Experience & Service Excellence

  • Develop the customer centric organization (aligning processes, systems, strategy and people to create a GREAT customer experience – WOW)
  • Customer Relationship Management (CRM) strategy
  • Develop Service quality standards & indicators
  • Customer engagement/satisfaction surveys
  • Mystery shopping & Quality Assurance programs to measure Service Quality
  • Improve customer service processes – Customer Journey Mapping
  • Develop Program for Handling customers’ complaints
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