Tanmyah Group is a leading consulting & training firm with strategic alliance with partners across the globe. Our mission is to inspire people with smart tools to continuously develop their organizations & communities. Tanmyah aims to benchmark existing systems with world class standards & best practices to identify areas for improvement. Then tailor recommended improvement plans to fit the unique culture requirements of our clients.

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    Following world class Business Excellence Models, We help your organization achieve & sustain EXCELLENCE

    Our methodology

    Assess current status (build on your strengths & find opportunities)

    Design solutions with your team (best fit for your organization)

    Coach your team to Implement Solutions

    Evaluate performance, Learn, share knowledge & Improve continuously

    Main areas of focus

    Organization Excellence

    Enhance Organization performance & identify areas for improvement by assessing organizational efficiency & effectiveness with different business excellence models

    Process Management

    • Policies & procedures development
    • Business Processes Management (BPM): development, assessment, improvement and reengineering
    • Lean, 6 Sigma, Kaizen and Kata
    • Quality Management Systems (QMS): ISO 9001
    • Innovation management & creative problem solving
    • Process measures & Cost of Quality
    • Process automation
    • Risk assessment & management
    • Corporate governance

    Strategy & Leadership

    • Develop organization strategy, vision, mission, values and objectives
    • Strategy execution by aligning strategy with operational plan, employees and departmental objectives
    • Develop and implement performance management systems, Key Performance Indicators (KPIs) and business balanced scorecard
    • Assess & develop leadership capacity

    HR & Organization Development

    • HR strategy, vision, mission and values
    • HR manuals: policies & procedures
    • Organization structures, Job descriptions and competencies
    • Develop & implement change management strategies and techniques
    • Assess effectiveness of HR function
    • HR Audit & Due Diligence
    • Transform HR from Administration to Strategic Partner
    • Culture transformation: build organization values and align with brand
    • HR Indicators (KPIs) and reporting
    • Assess employees’ satisfaction & engagement
    • Assessment centers for employees
    • Talent management & development
    • Training needs assessment & learning and development strategy

    Customer Experience & Service Excellence

    • Develop the customer centric organization (aligning processes, systems, strategy and people to create a GREAT customer experience – WOW)
    • Customer Relationship Management (CRM) strategy
    • Develop Service quality standards & indicators
    • Customer engagement/satisfaction surveys
    • Mystery shopping & Quality Assurance programs to measure Service Quality
    • Improve customer service processes – Customer Journey Mapping
    • Develop Program for Handling customers’ complaints
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