Tanmyah Group is a leading consulting & training firm with strategic alliance with partners across the globe. Our mission is to inspire people with smart tools to continuously develop their organizations & communities. Tanmyah aims to benchmark existing systems with world class standards & best practices to identify areas for improvement. Then tailor recommended improvement plans to fit the unique culture requirements of our clients.

    Title Image



    Following world class Business Excellence Models, We help your organization achieve & sustain EXCELLENCE

    Our methodology

    Assess current status (build on your strengths & find opportunities)

    Design solutions with your team (best fit for your organization)

    Coach your team to Implement Solutions

    Evaluate performance, Learn, share knowledge & Improve continuously

    Main areas of focus

    Organization Excellence

    Enhance Organization performance & identify areas for improvement by assessing organizational efficiency & effectiveness with different business excellence models

    Process Management

    • Policies & procedures development
    • Business Processes Management (BPM): development, assessment, improvement and reengineering
    • Lean, 6 Sigma, Kaizen and Kata
    • Quality Management Systems (QMS): ISO 9001
    • Innovation management & creative problem solving
    • Process measures & Cost of Quality
    • Process automation
    • Risk assessment & management
    • Corporate governance

    Strategy & Leadership

    • Develop organization strategy, vision, mission, values and objectives
    • Strategy execution by aligning strategy with operational plan, employees and departmental objectives
    • Develop and implement performance management systems, Key Performance Indicators (KPIs) and business balanced scorecard
    • Assess & develop leadership capacity

    HR & Organization Development

    • HR strategy, vision, mission and values
    • HR manuals: policies & procedures
    • Organization structures, Job descriptions and competencies
    • Develop & implement change management strategies and techniques
    • Assess effectiveness of HR function
    • HR Audit & Due Diligence
    • Transform HR from Administration to Strategic Partner
    • Culture transformation: build organization values and align with brand
    • HR Indicators (KPIs) and reporting
    • Assess employees’ satisfaction & engagement
    • Assessment centers for employees
    • Talent management & development
    • Training needs assessment & learning and development strategy

    Customer Experience & Service Excellence

    • Develop the customer centric organization (aligning processes, systems, strategy and people to create a GREAT customer experience – WOW)
    • Customer Relationship Management (CRM) strategy
    • Develop Service quality standards & indicators
    • Customer engagement/satisfaction surveys
    • Mystery shopping & Quality Assurance programs to measure Service Quality
    • Improve customer service processes – Customer Journey Mapping
    • Develop Program for Handling customers’ complaints
    Please wait...
    Send a message

    Sorry, we aren't online at the moment. Leave a message.

    Your name
    * Email
    * Describe your issue
    Login now

    Need more help? Save time by starting your support request online.

    Your name
    * Email
    * Describe your issue
    We're online!

    Help us help you better! Feel free to leave us any additional feedback.

    How do you rate our support?