Consulting
Following world class Business Excellence Models, We help your organization achieve & sustain EXCELLENCE
Our methodology
Main areas of focus
Organization Excellence
Enhance Organization performance & identify areas for improvement by assessing organizational efficiency & effectiveness with different business excellence models
Process Management
- Policies & procedures development
- Business Processes Management (BPM): development, assessment, improvement and reengineering
- Lean, 6 Sigma, Kaizen and Kata
- Quality Management Systems (QMS): ISO 9001
- Innovation management & creative problem solving
- Process measures & Cost of Quality
- Process automation
- Risk assessment & management
- Corporate governance
Strategy & Leadership
- Develop organization strategy, vision, mission, values and objectives
- Strategy execution by aligning strategy with operational plan, employees and departmental objectives
- Develop and implement performance management systems, Key Performance Indicators (KPIs) and business balanced scorecard
- Assess & develop leadership capacity
HR & Organization Development
- HR strategy, vision, mission and values
- HR manuals: policies & procedures
- Organization structures, Job descriptions and competencies
- Develop & implement change management strategies and techniques
- Assess effectiveness of HR function
- HR Audit & Due Diligence
- Transform HR from Administration to Strategic Partner
- Culture transformation: build organization values and align with brand
- HR Indicators (KPIs) and reporting
- Assess employees’ satisfaction & engagement
- Assessment centers for employees
- Talent management & development
- Training needs assessment & learning and development strategy
Customer Experience & Service Excellence
- Develop the customer centric organization (aligning processes, systems, strategy and people to create a GREAT customer experience – WOW)
- Customer Relationship Management (CRM) strategy
- Develop Service quality standards & indicators
- Customer engagement/satisfaction surveys
- Mystery shopping & Quality Assurance programs to measure Service Quality
- Improve customer service processes – Customer Journey Mapping
- Develop Program for Handling customers’ complaints