Do you like to:
Strategy & Leadership
- Assess & develop leadership capacity
- Develop organization strategy, vision, mission and objectives
- Align strategy with operational plan, departmental objectives & KPIs
- Develop, implement, and improve performance management systems and business
balance scorecard - Assess organizational efficiency & effectiveness with different business
excellence/org development models (frameworks) & identify areas for improvement - Organizational assessment & redesign (restructuring/flat org)
- Creating Centers of Excellence & sharing knowledge
- Organization Development (OD) techniques & interventions to enhance Organization
performance
Process & Technology
- Policies & procedures development
- Business Processes Management (BPM): development, assessment, improvement
and reengineering - Total Quality Management (TQM): assessment & implementation
- Lean & 6 Sigma
- Quality Management Systems (QMS): ISO 9001
- Environment Management Systems (EMS): ISO 14001
- Innovation management & creative problem solving
- Process measures & Cost of Quality
- Process automation
- Risk assessment & management
People & Culture
- Culture transformation: build organization values and align with brand
- Develop & implement change management strategies and techniques
- Assess effectiveness of HR function
- HR Audit & Due Diligence
- Transform HR from Administration to Strategic Partner
- Assess employees satisfaction & engagement
- Assessment centers
- Talent management & development
- Appreciative Inquiry
Excellence in Customer Service
- Develop the customer centric organization (aligning processes, systems, strategy
and people to create a GREAT customer experience – WOW) - Customer Relationship Management (CRM) strategy
- Develop Service quality standards & indicators
- Measure Service Quality & Customer Satisfaction
- Mystery shopping
- Improve customer service processes – Journey Mapping
- Customer engagement/satisfaction surveys
- Develop Program for Handling customers’ complaints
- Develop Customer retention & loyalty program
- Certification in Customer Service Excellence
A World of Opportunities
A Celebration of Success
Growing Momentum
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Sharing Solutions
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Partners in Progress
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Everything Counts
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Creating Customer Connections.
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Evolving with our Business.
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Next Generation Leadership.
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Navigating the Future
Marketing for Everyone
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