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Tanmyah Group is a leading consulting & training firm with strategic alliance with partners across the globe. Our mission is to inspire people with smart tools to continuously develop their organizations & communities. Tanmyah aims to benchmark existing systems with world class standards & best practices to identify areas for improvement. Then tailor recommended improvement plans to fit the unique culture requirements of our clients.

    info@tanmyahgroup.com
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    Our Services

    Do you like to:

    Increase profitability & productivity

    Create great customer experience

    Develop customer centric organization

    Enhance service quality

    Benchmark Performance Indicators

    Improve processes efficiency

    Reduce costs, time and waste

    Retain & engage your employees

    Retain & engage your employees

    Manage change & Transform HR

    Achieve Operational Excellence

    - Organizational Excellence, Total Quality Management and ISO 9001<br /> - Process management, audit, reengineering, Lean and six sigma<br /> - Building the Customer Centric Organization & Excellence in Customer Service<br /> - Strategic Planning & performance management (KPIs)<br /> - Human Resources & Leadership Development<br /> - Change Management

    Strategy & Leadership
    • Assess &amp; develop leadership capacity
    • Develop organization strategy, vision, mission and objectives
    • Align strategy with operational plan, departmental objectives &amp; KPIs
    • Develop, implement, and improve performance management systems and business
      balance scorecard
    • Assess organizational efficiency &amp; effectiveness with different business
      excellence/org development models (frameworks) &amp; identify areas for improvement
    • Organizational assessment &amp; redesign (restructuring/flat org)
    • Creating Centers of Excellence &amp; sharing knowledge
    • Organization Development (OD) techniques &amp; interventions to enhance Organization
      performance
    Process & Technology
    • Policies &amp; procedures development
    • Business Processes Management (BPM): development, assessment, improvement
      and reengineering
    • Total Quality Management (TQM): assessment &amp; implementation
    • Lean &amp; 6 Sigma
    • Quality Management Systems (QMS): ISO 9001
    • Environment Management Systems (EMS): ISO 14001
    • Innovation management &amp; creative problem solving
    • Process measures &amp; Cost of Quality
    • Process automation
    • Risk assessment &amp; management
    People & Culture
    • Culture transformation: build organization values and align with brand
    • Develop &amp; implement change management strategies and techniques
    • Assess effectiveness of HR function
    • HR Audit &amp; Due Diligence
    • Transform HR from Administration to Strategic Partner
    • Assess employees satisfaction &amp; engagement
    • Assessment centers
    • Talent management &amp; development
    • Appreciative Inquiry
    Excellence in Customer Service
    • Develop the customer centric organization (aligning processes, systems, strategy
      and people to create a GREAT customer experience – WOW)
    • Customer Relationship Management (CRM) strategy
    • Develop Service quality standards &amp; indicators
    • Measure Service Quality &amp; Customer Satisfaction
    • Mystery shopping
    • Improve customer service processes – Journey Mapping
    • Customer engagement/satisfaction surveys
    • Develop Program for Handling customers’ complaints
    • Develop Customer retention &amp; loyalty program
    • Certification in Customer Service Excellence

    A World of Opportunities

    A Celebration of Success

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    a
    Creating Customer Connections.

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    Evolving with our Business.

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    Next Generation Leadership.

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    Navigating the Future

    Marketing for Everyone

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